Frequently Asked Questions.

How do I check availability and tariff?

Select the page for the property you are interested in and scroll down to the availability tables – these are updated regularly and enable you to see periods already booked, you can then select an available date – click on “enquire” which will generate an enquiry form for your details – simply fill in the required fields, click “submit “ and the form will be emailed to us to respond with the tariff for your chosen dates – or just ring us – on 07966 398245.

How much deposit will I have to pay ?

Our Standard terms require a deposit payment of 50% of the tariff for the period at the time of booking. We do not charge a booking fee. The exceptions are:

• If you book within 4 weeks of the start date we will require payment in full at the time to secure your booking.
• If you book more than 9 months in advance you may secure your booking with a £50 deposit, followed by 50% of the balance three months later (then the balance as above).
• Any booking on a discounted tariff must be paid in full at the time.

What else do I have to pay?

Nothing. Heating/electricity costs are included in the standard tariff.

How do I make a booking?

Once we have confirmed the availability of your chosen dates with you, we just need your full name, address and postcode (by email or phone) so that we may mail our booking “ terms and conditions“ to you for signature and return. A copy for your retention is provided.

Can I bring my dog/s?

Yes we are happy to accept pets (there is no additional charge) – usually up to 2 is no problem – for large breeds or more than this number please contact us to discuss your requirements.

Do you have cot/high chair/stairgate available for children?

Yes, all of these are available upon request at both properties.

Is there more detailed information available about the properties?

Yes, see the “Access Statement” available to download and view on each property details page.

Can I make a provisional booking?

Yes, if you are seriously considering a particular date and need to consult with friends/family we can usually provisionally reserve the dates for you for up to 48 hours subject to agreement.

Can I book a short break?

Yes, short breaks are available all year – however due to demand for weekly bookings in the peak summer period we are unable to accept bookings in advance for June/July/August, although it may be possible to book a short break in these months at short notice if we have received a cancellation.

Are you open all year?

Yes, including Christmas and New Year.

Do you provide towels?

Yes, we will provide towels (Bath sheet & hand ) at an extra cost upon request – details on booking form.

Can I bring my own sheets?

Yes, if guests have an allergy to particular washing powders etc please advise us at time of booking.

Where can I see a map of the location?

Go to the relevant cottage page and at the bottom is a map link via google.

Why don’t you display the tariff on your website?

Our price range is displayed, and our prices vary according to time of year. Therefore it is helpful if you quote the proposed number in your party at the time of your enquiry so that we can be as competitive and flexible as possible. We are always happy to discuss any query with you on the phone – 07966 398245 – Max Flint.

How do I pay you?

Payment may be made to us by cheque or BACS from your bank account – details are provided on the booking form.

What if I have to cancel my holiday?

We strongly recommend that guests take out holiday insurance cover which includes cancellation cover. Whether we can refund you depends on the circumstances and notice period – our terms and conditions state that deposit payments taken are non-refundable. However, if we can successfully rebook the period we will refund you less a 10% administration charge.

How do I know you have received my payment?

We provide you with formal written confirmation of your booking, and receipt for each payment, on our headed notepaper.

What if I need to arrive late?

Access to both properties is by coded lock, so a late arrival time is not a problem.

How do I ask another question?

Click “contact” on our home page – this will open in to an enquiry form for you to complete which will be emailed to us, alternatively please ring the owner Max Flint on 07966 398245.